Help desk software typically includes features such as ticket management, knowledge base management and reporting and analytics.īusinesses of all sizes, from small startups to large corporations, use help desk software. It aids companies in tracking customer problems, apportioning jobs to team members and ensuring customer inquiries are replied to promptly and competently. Help desk software is a tool that businesses use to manage customer inquiries and support tickets. Zoho Desk also has a free plan with limited features.īusinesses that want well-rounded help desk software with a free trial. It comes with ticketing, social media and analytics. For $7 per user per month, or $9 per user per month, billed monthly, you can get Zoho Desk Express for up to five users. When paying monthly, prices range from $20 to $50 per user, per month. It has three main plans ranging in price from $14 to $40 per user, per month, when billed annually. ![]() It’s also compliant with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act of 2018 (CCPA) and General Data Protection Regulation (GDPR). ![]() ![]() It comes with a 15-day free trial, onboarding and migration. Zoho Desk also integrates with all of Zoho’s other business apps, so if you’re already using Zoho CRM or Zoho Projects, you’ll find it easy to add Zoho Desk to your workflow. Zoho Desk is the best help desk software for small businesses because it’s feature-packed yet easy to use, and you don’t have to pay extra for features, such as a mobile app or live chat.
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